Terms of Service

1. About Us

Pillar & Post is a trading name of SWIFTSPARROW LTD, a company registered in England and Wales under company number 16019928. Our registered office is at 140 Eldred Avenue, Brighton, East Sussex, BN1 5EJ. You can contact us at [email protected].

These Terms of Service govern your use of the Pillar & Post platform, accessible at www.pillarpostweb.com. By creating an account or using our service, you agree to these terms in full.

These terms apply to business customers only. By agreeing to these terms you confirm you are entering into this agreement in the course of a business, trade, or profession and not as a consumer.

2. The Service

Pillar & Post provides a software-as-a-service (SaaS) platform that enables independent recruitment agencies and HR professionals to create and manage professional recruitment websites, post job listings, and receive candidate applications by email.

The platform includes:

• A branded recruitment website hosted on a subdomain of pillarpostweb.com, or your own custom domain (Agency plan)
• A dashboard for managing job listings, site content, and account settings
• Automated forwarding of candidate applications to your designated email address
• Temporary storage of candidate CVs for up to 72 hours as a delivery safety net
• Analytics, legal page management, and data export tools

We reserve the right to modify, update, or discontinue features of the platform at any time. We will give you reasonable notice of any material changes.

3. Accounts and Eligibility

To use Pillar & Post you must be at least 18 years old, be acting in the course of a business, trade, craft, or profession, provide accurate information when registering, and keep your login credentials secure and confidential.

You are responsible for all activity that takes place under your account. If you believe your account has been compromised, contact us immediately at [email protected].

We may suspend or terminate your account if we have reason to believe you have breached these terms, provided false information, or are using the platform in a way that causes harm to us or to others.

4. Free Trial

New accounts are eligible for a 14-day free trial. During the trial period you have access to the platform features available on your chosen plan. No payment details are required during the trial.

At the end of the trial period, you will need to subscribe to a paid plan to continue using the platform. If you do not subscribe, your account will become inactive and your data will be retained for a further 7 days, after which it will be permanently deleted.

5. Subscription and Payment

5.1 Plans

We offer the following monthly subscription plans:

• Eco — £10 per month
• Agency — £20 per month

Plan features, including the number of live job listings permitted, are as described on our pricing page at the time of subscription. We reserve the right to change plan pricing and features with 30 days’ written notice to existing subscribers.

5.2 Billing

Subscriptions are billed monthly in advance. Payment is processed by Stripe. By subscribing, you authorise us to charge your payment method on a recurring monthly basis until you cancel. We do not store your card details — all payment information is held and processed by Stripe. Payment receipts are issued automatically by Stripe after each successful payment.

5.3 Failed Payments

If a payment fails, we will retry the charge automatically. If payment remains outstanding after our retry attempts, your account will be suspended. You can update your payment method at any time via the billing portal in your dashboard. If your account is suspended due to non-payment and you subsequently pay all outstanding amounts, your account will be reactivated automatically.

5.4 Promotional Codes

We may offer promotional codes from time to time that provide discounts on subscription fees. Promotional codes are subject to their individual terms, including validity period and redemption limits. Promotional codes cannot be applied retrospectively and have no cash value.

6. Cancellation and Data Deletion

6.1 Cancelling your subscription

You may cancel your subscription at any time from your dashboard. Following cancellation, you have a 7-day grace period during which you can log back in and reverse the cancellation.

6.2 Data deletion

If you do not reverse your cancellation within the 7-day grace period, your account and all associated data will be permanently deleted — including all job listings, your company profile, site content, uploaded images, legal pages, and account credentials. Stripe payment records are retained separately for legal and accounting compliance.

We strongly recommend downloading your data before cancelling using the Download My Data feature in your dashboard.

Data deletion is permanent and irreversible. We cannot recover deleted accounts or data after the 7-day grace period has expired.

6.3 Cancellation by us

We may suspend or terminate your account with immediate effect if you materially breach these terms, use the platform to send spam or engage in fraudulent activity, or if we are required to do so by law. We may terminate your account with 30 days’ written notice for any other reason, and will refund any prepaid fees for the unused portion of the month.

7. Candidate Data and CV Storage

When candidates apply for jobs through your recruitment site, their application data is forwarded to your designated email address. To guard against email delivery failures, candidate CVs are temporarily stored on our servers for up to 72 hours after submission, then permanently and automatically deleted.

You, as the operator of your recruitment site, are the data controller in relation to candidate data. We act as your data processor. You are responsible for ensuring you have a lawful basis for collecting and processing candidate data, and for maintaining an appropriate privacy policy on your recruitment site.

8. Acceptable Use

You agree not to use the platform to post false or fraudulent job listings, collect candidate data for purposes other than genuine recruitment, send unsolicited emails or spam, upload content that infringes third-party intellectual property rights, attempt to access or disrupt the platform or any other customer’s data, resell or sublicense access to the platform, or use the platform in any way that violates applicable law.

9. Intellectual Property

The Pillar & Post platform, including its software, design, and underlying technology, is owned by SWIFTSPARROW LTD. You retain ownership of all content you upload to the platform. By uploading content, you grant us a limited licence to store, display, and deliver that content as part of providing the service.

10. Platform Availability

We aim to maintain high availability of the platform but do not guarantee uninterrupted access. We may take the platform offline for maintenance or updates and will endeavour to give advance notice where possible.

11. Limitation of Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation.

Subject to the above, our total liability to you shall not exceed the total subscription fees paid by you in the 12 months preceding the event giving rise to the claim. We are not liable for loss of profits, indirect or consequential loss, or failure of candidate applications to reach you due to factors outside our control.

12. Data Protection

Each party will comply with its obligations under applicable data protection law, including the UK GDPR and the Data Protection Act 2018. We process personal data in accordance with our Privacy Policy. A Data Processing Addendum is available on request.

13. Changes to These Terms

We may update these terms from time to time. We will give you at least 30 days’ written notice of any material changes by email. Your continued use of the platform after the notice period constitutes acceptance of the updated terms.

14. Governing Law

These terms are governed by the law of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. We will always try to resolve any dispute informally first — please contact us at [email protected].

15. General

These terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between us in relation to the platform. If any provision is found unenforceable, the remaining provisions continue in full force. Our failure to enforce any provision does not constitute a waiver of our right to enforce it in the future.